Refund policy

At DoggyDreamDen, we care about your pets and your shopping experience. If something isn’t right with your order, we’re here to make it right in a simple and hassle-free way.

1. Return Period
You can request a return within 30 days from the date your order is delivered. Requests made after this period may not be accepted.

2. Return Conditions
To qualify for a return, the item must meet the following conditions:

  • Returns are accepted for both defective and non-defective products

  • The item must be unused and in new condition only

  • The product must be returned in its original packaging

3. How to Request a Return
To start a return, please contact us with the following details:

  • Order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

Email: help@doggydreamden.shop

Once your request is approved, we will provide instructions for returning the item.

Return Address:
20140 Septo Street
Chatsworth, California 91311
United States

Please do not send any item back without contacting us first.

4. Damaged or Incorrect Orders
We recommend checking your package as soon as it arrives. If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue quickly.

5. Refund Process
After we receive and inspect your returned item:

  • You will be notified about the approval status

  • If approved, your refund will be issued to your original payment method

Refund processing time: Up to 14 business days after approval
Please note that your bank or card provider may take additional time to complete the transaction.

6. Return Shipping

  • Return method: By mail

  • Return shipping cost: Customer responsibility

  • Return label: Customer must arrange the return label

  • Restocking fee: No cost

7. Exchanges
We currently do not accept exchanges.

8. Policy Consistency
This return and refund policy is consistent with the policy available on our website:
https://www.doggydreamden.shop/policies/refund-policy

9. Contact Information
If you have any questions, feel free to reach out to us:

Store Name: DoggyDreamDen
Email: help@doggydreamden.shop
Phone: +1 785-898-0978
Address: 20140 Septo Street, Chatsworth, California 91311, USA

We’re committed to providing a smooth and trustworthy shopping experience for you and your pets 🐶🐱