Shipping policy

🚚 Shipping Policy – DoggyDreamDen

At DoggyDreamDen, we are committed to delivering your orders quickly and reliably. Please review our full shipping policy below.

📦 1. Order Processing (Handling Time)

  • Orders are processed within 1–3 business days (Monday–Friday).
  • Orders placed before 5:00 PM (PST) will begin processing the same day.
  • Orders placed after the cutoff time will be processed the next business day.
  • We do not process or ship orders on weekends or public holidays.

🚛 2. Shipping Time (Transit Time)

  • Delivery typically takes 5–8 business days (Monday–Friday) after dispatch.
  • Shipping times may vary depending on your location and carrier conditions.

⏱️ 3. Total Estimated Delivery Time

  • 6–11 business days (processing + shipping combined).

💰 4. Shipping Costs

A flat rate of $9.99 for all orders (5–8 business days).

📦 5. Shipping Partners

We work with reliable and well-known carriers to ensure safe and timely delivery, including:

  • USPS
  • FedEx
  • UPS

The shipping provider is automatically selected based on your order details and delivery location.

📍 6. Shipping Coverage

We currently ship to all available destinations supported by our logistics partners.

🔍 7. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with your tracking number.
  • Tracking information may take up to 24 hours to become active.

🏠 8. Address Information

Please ensure your shipping address is accurate and complete at checkout.
DoggyDreamDen is not responsible for delays or lost packages due to incorrect or incomplete address details.

✏️ 9. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible:

Please note:
We are unable to make changes once your order has been processed or shipped.

🔄 10. Returns & Exchanges

For details on returns and exchanges, please visit our Refund & Return Policy page available on our website.

📞 Contact Information

If you have any questions about shipping, feel free to contact us:

  • Store Name: DoggyDreamDen
  • Email: help@doggydreamden.shop
  • Phone: +1 785-898-0978
  • Address: 20140 Septo Street, Chatsworth, California 91311, USA
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)